Delivery Terms

For logistical reasons, certain items in the same order may be shipped separately, meaning you may receive your products in multiple packages. To ensure accurate and prompt delivery, please double-check and provide your delivery address correctly during checkout.

Please note that we are not responsible for lost packages due to an incomplete or incorrect address provided by the customer. It is important that you verify your delivery details to avoid any delivery issues. At checkout, you have the option to select a shipping method, including the free option, which means the product is shipped from a supplier outside the country.

Our standard order processing time is 2-5 business days after placement. After processing, the estimated delivery time is 9-14 business days. These are approximate delivery times, and we do not guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you via a delivery confirmation email. If you have not received your tracking number within 5 business days, please notify us via email at support@woodease.co, including your order number.

We strive to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, strikes in air and ground transportation, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.

You can rest assured that we are dedicated to meeting or exceeding your delivery expectations. Our team will always do everything possible to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our delivery process, please feel free to contact us at support@woodease.co.